Refund Policy

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for all credit pack purchases. If you're not satisfied with our service, contact us within 14 days of your purchase for a full refund. Credits expire 30 days after purchase — unused credits after 30 days are non-refundable.

2. How Refunds Work

All payments are processed through Waffo Pancake, our payment processor and Merchant of Record. Refund requests are handled as follows:

• Within 14 days of purchase: Full refund for unused credits
• After 14 days: No refund — credits remain active for 30 days from purchase date
• Used credits: No refund for already-used credits

3. Single Photo Purchases

For single photo purchases ($9.95), refunds are available only if:

• The photo generation failed due to a technical issue on our end
• You have not downloaded the photo

4. Processing Time

Approved refunds are typically processed within 5-10 business days and returned to the original payment method.

5. How to Request a Refund

To request a refund, contact our support team at:

support@photopass.ai

Please include your account email and order details in your refund request.

6. Chargebacks

If you dispute a charge through your bank without contacting us first, your subscription will be suspended pending resolution. Please contact us before initiating a chargeback.

7. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page.