Frequently Asked Questions

Everything you need to know about PhotoPass AI passport and visa photos.

Product & How It Works

What is PhotoPass AI and how does it work?

PhotoPass AI is an online service that generates ICAO-compliant passport and visa photos using artificial intelligence. Simply upload a selfie, select your country and document type, and receive a government-standard photo in under 3 minutes. Our AI handles background removal, face centering, and formatting to meet ICAO 9303 standards.

How long does it take to get my photo?

PhotoPass AI generates your compliant passport or visa photo in under 3 minutes. No appointment needed, no photo booth visits required.

What photo format do I need for visa applications?

Visa photo requirements vary by country. PhotoPass AI automatically applies the correct format when you select your country and visa type. Common formats include 2x2 inches (US visa), 35x45mm (Schengen visa), 33x48mm (UK visa), and many country-specific sizes.

Are PhotoPass AI photos ICAO 9303 compliant?

Yes. All photos generated by PhotoPass AI meet ICAO 9303 standards for biometric passports. Our 99.8% acceptance rate is verified across actual government submissions worldwide.

Countries & Requirements

Which countries does PhotoPass AI support?

PhotoPass AI supports 166+ countries and territories including USA, UK, Canada, Australia, Germany, France, Japan, China, India, Brazil, and all Schengen countries. Each country has its specific photo size and requirement presets built-in.

How long are passport photos valid?

Most countries require passport photos taken within the last 6 months. Some require photos taken within 3 months (e.g., India). PhotoPass AI provides a timestamp on your receipt so you can verify compliance with your country's requirements.

What if my country has special requirements?

PhotoPass AI includes built-in requirements for 166+ countries. If your country has unique specifications (e.g., specific background color, head size ratio, or facial expression rules), our AI automatically applies them when you select your country.

Payment & Refunds

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) and PayPal through our secure payment processor Creem, our merchant of record.

Can I get a refund?

Yes. We offer a 14-day money-back guarantee. If your photo is rejected by the authority or you're unsatisfied for any reason, contact support@photopass.ai for a full refund — no questions asked.

What if my photo is rejected?

PhotoPass AI guarantees your photo will meet ICAO standards. If it's rejected despite meeting the official requirements, contact us for a full refund or a free re-do. Our 99.8% acceptance rate means rejections are extremely rare.

Can I cancel my subscription?

Yes. You can cancel your subscription anytime from your account settings. Your subscription remains active until the end of the current billing period. No cancellation fees apply.

Printing & Delivery

Where can I print my photos?

You receive high-resolution digital files (suitable for printing up to 4x6 inches at 300 DPI). In the US, we provide print codes for Walgreens and CVS pharmacies. You can also print at home or any print shop.

What file formats do I receive?

You receive your photo in JPEG and/or PNG format, depending on your plan. All files are high-resolution (300 DPI minimum) and suitable for digital submission or physical printing.

Privacy & Security

Is my privacy protected?

Yes. Uploaded selfies are used only to generate your photo and are automatically deleted after processing. We do not store, share, or sell your photos. See our Privacy Policy for full details.

How is my payment information handled?

All payments are processed by Creem, our merchant of record. We never store your credit card details on our servers. Creem handles all payment security and PCI compliance.

Still have questions?

Contact Support